FAQs

About My Account:

WHY DO I NEED AN ACCOUNT?

You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.

It allows you to:

Check the status of your current order and the order history;
Contact Customer Support for general assistance;
Check your shipping and payment information;
Add an item to “My cart” so that you can purchase it in the future.
Manage your coupons

It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.

 

WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.

 

HOW TO REDEEM THE COUPON CODE?

Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.

 

About My orders

DID I MAKE AN ORDER SUCCESSFULLY?

Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.

Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, all we need is a confirmation email regarding your payment.

 

HOW TO CHECK MY ORDERS INFORMATION?

Please kindly log in to your account, and click ‘my orders’.

In ‘my orders’, you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)

 

WHAT DOES MY ORDERS STATUS MEAN?

The status of “confirmed (order received)” means you have successfully completed the payment, and your order is confirmed by Barky Dogs. Only under this circumstance, you are able to change your order details or cancel your order.

The status of “dispatching” means your order is in dispatch. At this stage, any request to cancel or change your order is invalid.

The status of “shipped” means your order is dispatched from our warehouse to the shipping address provided by you. Your order is on the way!

 

HOW LONG IT TAKES FOR MY ORDERS TO BE DISPATCHED?

The dispatch (or handling) time is the number of business days taken by  US to fulfill the order after receipt of your cleared payment. Our estimated dispatch time is 7-10 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time. You can also check the status in ‘My Orders’.

 

WHAT SHIPPING METHODS DO YOU OFFER?

Standard International Shipping: Your order will be shipped to your doorstep in approx. 7-21 Days. There are no hidden charges.
We are currently working on an express option.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDERS?

Standard International Shipping: Your order will be shipped to your doorstep in approx. 7-21 Days. There are no hidden charges. If the package is not been delivered within this specified time, feel free to contact our customer support team for an update.
(Note: The shipping time does not include the dispatch time which is generally 7-10 business days.)

 

HOW TO TRACK MY ORDERS?

Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under ‘My Orders’ section.

Once the shipping company provides the tracking number, we will send it to you as soon as possible.

 

ARE THERE ANY ADDITIONAL FEES INVOLVED IN INTERNATIONAL SHIPPING?

Our Products are shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.

Unfortunately We has no control over these charges, nor can we estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.

 

WHAT SHOULD I DO IF ITEMS RECEIVED ARE NOT SATISFACTORY?

If you are not satisfied with the item and want to request a refund. Firstly, please check our Return Policy to ensure if the return is applicable for your order.

Secondly, you have to claim your refund within 15 days from the arrival date.

Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. We reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.

 

WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ORDER OR ITEMS?

If you have received an item that you did not order or somebody else’s order entirely, please contact us as soon as possible.

To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.

Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.

 

WHAT SHOULD I DO IF AN ITEM IN MY ORDERS IS MISSING?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.

 

HOW SOON WILL I RECEIVE MY REFUND?

In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.

 

QUESTIONS?

If you have questions about our return policy or about your order, you can get in touch with our friendly customer service department.